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Our Newsletter


Returns / Exchanges

 

What is your return policy?

To confirm your order is complete, inspect all merchandise upon receipt. All claims for shortages or wrong merchandise must be made within 7 days of receipt of order. All returns or exchanges must be received within 30 days of receipt of order. The customer is responsible for all freight charges on returns or exchanges; unless the wrong product was shipped. Custom made, used, soiled, laundered, damaged or printed merchandise; garments without original hang tag still affixed, special order, discontinued, close out / clearance items cannot be returned or exchanged. 

Returned merchandise will not be accepted without prior authorization. A Return Merchandise Authorization Number (RMA #) will be issued and must appear on all return address labels. Merchandise must be returned prepaid, COD will not be accepted.  

Defective merchandise must be returned according to the return policy for evaluation. To request a Return Merchandise Authorization Number (RMA #) email info@dtisports.com or call 1.800.743.4117. 

Goals, large field equipment, and paint must be inspected upon delivery and any damage or shortages indicated on the bill of lading. In the event you need to return or exchange a new or defective goal please contact customer service at 1.800.743.4117. Due to the special handling required on goals, large field equipment, and paint a 25% restocking fee will be applied on all returns or exchanges.  

 

Where do I send Returns?

To request a Return Merchandise Authorization Number (RMA#) email info@dtisports.com or call 1.800.743.4117.
Please remember to include a copy of your packing slip along with a completed return form and ship your return package either UPS, FedEx, or insured US Mail (remember to keep your receipt and tracking #) to:

DTI Sports Returns
2909 Pacific HWY E.
Fife, WA 98424


Please understand that we cannot accept COD's or packages marked "Bill Recipient" and please keep the receipt or tracking number of your returned package in the event it is delayed or lost in transit. We cannot be responsible for packages lost or damaged in transit to our company. All refunds will be for merchandise only; we cannot refund shipping costs. 
 

If you received the wrong item in error please call one of our customer service representatives at 1.800.743.4117 for a free pre-paid return label. 
 

How can I return new items?

If the item you receive is not right, you may return all new, unworn and unused products to us within 30 days in accordance with our return policy and we'll promptly refund your money or exchange it for something else. 

The item(s) must be in the original condition with tags still intact and in their original packaging. Almost all items that have been worn outside will show signs of wear and will no longer be in original condition, thus it is important to try everything on indoors or we cannot accept or process your return.  

 

What if I receive the wrong item? 

Please contact a customer service representative at 1.800.743.4117 so they can fix the error and get the correct item shipped out to you. We ship all exchange orders back to you with FREE Ground shipping in appreciation of your business and patience with us.  

An electronic call tag (prepaid label) will be issued for the wrong item you received. Simply print off the label, tape it to the box you’re returning the wrong item in and drop it off at any FedEx or FedEx office location. Upon receipt of the wrong item the replacement will promptly be shipped. 

If you do not want to be left without any gear while you wait for the replacement item, you can place anew order for the replacement item by calling 1.800.743.411.7. We will charge you for the order, but will ship via Ground shipping for free.  

Additional expedited shipping methods such as Express (3-Day), 2nd Day, and Overnight are available for an additional fee. When we receive the return order, the charge for the original item will be credited back to your credit card. This process gets the replacement item(s) to you the fastest.

  

What if I receive a defective item?

We strive to ensure all products offered meet our highest standards for quality and performance.  Many of the items we offer require special care due to the materials they are made of (leather, latex foam, performance fabrics, etc.) so it is imperative you carefully follow the care instructions as to not void the manufacturer’s warranty. 

It is our experience that through proper care and normal use almost all defects for apparel, balls, and equipment will be evident in the first 30 days after purchase. Therefore you may return any defective item within 30 days of purchase in accordance to the return policy for evaluation. If merchandise is found defective, it will either be repaired or replaced. We ship all defective return / replacement orders back to you with FREE Ground shipping. 

We are here to help and recognize that in extreme circumstances, an item you have owned for more than 30 days, even one not showing excessive wear or maintenance neglect, may truly be defective. Our goal is to honestly evaluate and make a reasonable decision on every return. We have structured our returns process to enhance your shopping experience and support a reasonable cost of doing business and avoid needless waste.

 

How long will it take for my Return/Exchange to be processed?

Returns are usually processed within 1-3 business days after they arrive at our location.